Terms and Conditions

1. Introduction

Welcome to Grace Courtyards Hotel and Leisure Complex, located in Apam, Gomoa West, Central Region, Ghana.

These Terms and Conditions govern your access to and use of our website, accommodation services, restaurant, conference facilities, event spaces, and recreational amenities.

By accessing our website, making a reservation, paying for a service, or using any of our facilities, you agree to comply with these Terms and Conditions.

Please read them carefully before making a booking or using our services.

2. Reservations and Bookings

Guests may make reservations for rooms, apartments, conference facilities, event spaces, and other services through our approved booking channels.

All reservations are subject to availability and confirmation by Grace Courtyards.

When making a reservation, guests are responsible for providing accurate information, including their names, contact details, arrival and departure dates, number of occupants, and any special requests.

A reservation is considered confirmed when the hotel has accepted the booking and the required payment or deposit has been received.

Special requests are subject to availability and cannot be guaranteed unless expressly confirmed by the hotel.

3. Booking Deposits and Payments

A 50% deposit is required to secure a reservation, unless different payment terms have been agreed upon in writing.

The remaining balance must be paid within the timeframe communicated by the hotel or, where applicable, before or upon check-in.

Payments may be made through the payment methods officially approved by Grace Courtyards.

Guests should retain their payment receipts or transaction references as proof of payment.

A reservation may be released or cancelled if the required deposit or balance is not paid within the agreed period, subject to applicable law and any specific booking agreement.

Prices are quoted in Ghana cedis (GH₵), unless otherwise stated. Applicable taxes, levies, service charges, or additional fees will be communicated where relevant.

4. Room Rates and Special Offers

Room and apartment rates may vary according to accommodation type, occupancy, booking dates, season, length of stay, and availability.

Promotional rates, weekday discounts, group rates, wedding packages, conference packages, and other special offers are subject to their stated conditions.

Discounts cannot be combined unless expressly permitted by the hotel.

Once a reservation has been confirmed, the agreed rate will apply to that booking, except where a correction is necessary due to an obvious pricing error or where the guest has agreed to a change.

Additional services, meals, extra occupants, extended stays, or other items not included in the confirmed package may attract additional charges.

5. Check-In and Check-Out

Guests must comply with the check-in and check-out times communicated by Grace Courtyards at the time of booking.

Early check-in and late check-out are subject to availability and may attract additional charges.

Guests may be required to present valid identification during check-in and provide the information reasonably required for registration.

The hotel reserves the right to verify reservation details before granting access to accommodation.

Failure to arrive on the agreed date without notifying the hotel may be treated as a no-show and handled in accordance with the applicable booking and cancellation terms.

6. Cancellation, Amendments, and Refunds

Guests who wish to cancel or amend a reservation should contact Grace Courtyards through an official communication channel as early as possible.

Cancellation fees, refund eligibility, and amendment conditions may depend on the type of booking, the date of cancellation, the applicable promotional offer, and any written agreement made at the time of reservation.

Where a booking is non-refundable, this condition must be communicated before the guest completes the booking.

Refunds approved by the hotel will be processed through an appropriate payment method within a reasonable period, subject to payment provider procedures.

If Grace Courtyards must cancel a confirmed booking, the hotel will communicate the available options, which may include alternative accommodation, rescheduling, or a refund where appropriate.

Nothing in this section limits any consumer rights that cannot lawfully be excluded under applicable Ghanaian law.

7. Guest Conduct and Responsibilities

All guests are expected to behave respectfully and comply with hotel rules, staff instructions, and applicable laws.

Guests must:

• Respect other guests, staff members, and visitors.

• Avoid excessive noise, disturbances, harassment, or threatening behaviour.

• Keep rooms, apartments, and shared facilities in reasonable condition.

• Use hotel equipment and recreational facilities responsibly.

• Avoid illegal activities on the premises.

• Follow applicable safety instructions and facility rules.

• Ensure that children under their care are appropriately supervised.

• Report accidents, damage, hazards, or maintenance concerns promptly.

Grace Courtyards may take reasonable and lawful action, including restricting access to a facility or ending a guest’s stay where serious misconduct, unlawful activity, or a significant safety concern occurs. Any such action will be subject to applicable law and the guest’s legal rights.

8. Damage, Loss, and Personal Belongings

Guests are responsible for damage to hotel property caused by their intentional acts, negligence, or failure to follow reasonable instructions.

Where appropriate, the hotel may charge the responsible guest for reasonable repair or replacement costs, subject to evidence of the damage and applicable law.

Guests are encouraged to secure their valuables and report lost property to the reception or management team.

Grace Courtyards will take reasonable measures to protect its premises and guests’ belongings. Any responsibility for lost, stolen, or damaged property will be determined in accordance with applicable law and the circumstances of the incident.

9. Restaurant and Food Services

Food and beverage services are subject to the hotel’s menu, operating hours, availability, and applicable prices.

Menu items, ingredients, and prices may change from time to time. Where a requested item is unavailable, the restaurant may offer an alternative.

Guests should inform restaurant staff of known food allergies or dietary requirements before placing an order. Although reasonable care will be taken, guests should discuss any serious allergy concerns directly with the restaurant team.

Outside food and beverages may be restricted in designated areas, subject to the hotel’s communicated rules and any applicable exceptions.

10. Conference Facilities and Event Bookings

Conference halls, meeting rooms, event spaces, and related services must be booked in advance and are subject to availability.

The agreed booking fee, deposit, payment schedule, guest capacity, event duration, equipment, catering arrangements, and other requirements will be stated in the relevant quotation or booking agreement.

Event organisers are responsible for providing accurate attendance estimates and ensuring that their activities remain within the approved capacity of the venue.

Any decorations, equipment installations, entertainment, external vendors, or changes to the agreed event arrangement must receive prior approval from management where required.

The event organiser is responsible for damage caused by the organiser, attendees, contractors, or vendors under the organiser’s control, subject to applicable law.

Cancellation, rescheduling, overtime, and refund conditions for events will be governed by the specific event agreement provided at the time of booking.

11. Swimming Pool and Recreational Facilities

Grace Courtyards may provide recreational facilities, including a swimming pool, mini golf, astroturf, table tennis, sports facilities, and other leisure amenities.

Use of these facilities is subject to availability, operating hours, safety instructions, age restrictions where applicable, and any additional facility-specific rules.

Guests must:

• Follow instructions issued by authorised staff.

• Observe posted safety rules and capacity limits.

• Supervise children and ensure they use suitable facilities.

• Avoid behaviour that may endanger themselves or others.

• Use equipment only for its intended purpose.

• Wear appropriate clothing and protective equipment where required.

Some facilities may be temporarily unavailable due to maintenance, weather conditions, private events, or operational requirements.

Where access to a particular facility is included in a confirmed package, the hotel will communicate any material restrictions or changes and address them in accordance with the applicable booking terms and law.

12. Health, Safety, and Security

Guests must comply with reasonable health, safety, fire prevention, and security instructions issued by hotel management.

Smoking may be restricted to designated areas. Illegal substances, dangerous items, and unlawful activities are prohibited on the premises.

Guests should promptly notify staff of emergencies, suspicious activity, unsafe conditions, or medical incidents.

Grace Courtyards may restrict access to areas that pose a safety risk or require maintenance.

13. Children and Minors

Parents, guardians, and accompanying adults are responsible for the appropriate supervision and safety of children in their care.

Children must follow the rules applicable to accommodation, swimming, recreational activities, and other facilities.

A parent or guardian may be required to provide consent or supervision for certain activities, depending on the nature of the facility and applicable safety requirements.

14. Website Content and Intellectual Property

Unless otherwise stated, the content published on the Grace Courtyards website, including text, photographs, logos, graphics, designs, and other materials, belongs to Grace Courtyards or is used with appropriate permission.

Visitors may access and use website content for personal, non-commercial purposes.

No person may reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

We make reasonable efforts to keep website information accurate and current. However, photographs, descriptions, room layouts, facilities, and other website content may be illustrative and may differ from actual conditions.

Guests should contact the hotel to confirm important details before making a reservation.

15. Website Availability and Third-Party Services

We aim to keep our website accessible and functional. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

Our website may contain links to third-party websites, booking platforms, payment services, or social media pages. These services may be governed by their own terms and privacy policies.

Grace Courtyards is not responsible for the content or practices of third-party services that it does not control.

16. Limitation of Liability

Grace Courtyards will exercise reasonable care in providing its services and maintaining its premises.

To the extent permitted by applicable law, the hotel will not be responsible for losses arising from circumstances beyond its reasonable control, including certain utility interruptions, severe weather, public emergencies, or third-party service failures.

Nothing in these Terms and Conditions excludes or restricts liability where such exclusion or restriction is prohibited by law, including liability that cannot lawfully be excluded for personal injury, negligence, fraud, or other protected rights.

Any claim relating to a booking or service will be assessed according to the relevant agreement, the facts of the matter, and applicable law.

17. Events Beyond Our Control

Grace Courtyards may be affected by circumstances beyond its reasonable control, including natural disasters, public emergencies, government restrictions, serious utility failures, or other unforeseen events.

Where such circumstances materially affect a reservation or service, the hotel will make reasonable efforts to notify affected guests and discuss suitable arrangements, including rescheduling, alternative services, or refunds where appropriate.

The treatment of deposits and payments will depend on the circumstances, the applicable booking agreement, and the requirements of law.

18. Changes to These Terms and Conditions

Grace Courtyards may revise these Terms and Conditions to reflect changes in its services, facilities, booking procedures, or legal obligations.

The current version will be published on this page with its effective date.

Changes will not automatically override the terms of an existing confirmed reservation where doing so would conflict with an applicable agreement or the law.

19. Governing Law and Dispute Resolution

These Terms and Conditions shall be interpreted in accordance with the laws of the Republic of Ghana.

If a dispute arises, the parties are encouraged to seek an amicable resolution through direct communication with hotel management.

Where an agreement cannot be reached, the dispute may be referred to the appropriate dispute resolution body or court with jurisdiction in Ghana.

Nothing in this section prevents a guest from exercising any statutory rights or remedies available under applicable law.

20. Contact Information

For questions about these Terms and Conditions, reservations, payments, cancellations, or hotel services, please contact:

Grace Courtyards Hotel and Leisure Complex

Address: Apam, Gomoa West, Central Region, Ghana
Website: https://gracecourtyards.com
General Enquiries: 0303 984 683
WhatsApp: 059 201 8456
Email: Please use the official email address published on our website.

By making a reservation or using our services, you acknowledge that you have had the opportunity to review these Terms and Conditions.

Thank you for choosing Grace Courtyards Hotel and Leisure Complex. We look forward to welcoming you and providing you with a comfortable and enjoyable stay.