Privacy Policy

1. Introduction

Welcome to Grace Courtyards Hotel and Leisure Complex, located in Apam, Gomoa West, Central Region, Ghana.

At Grace Courtyards, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, make a reservation, contact us, or use our hotel and leisure facilities.

By using our website or services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information when you interact with us.

a. Personal Information

• Full name

• Telephone number and email address

• Residential or billing address, where required

• Identification details where necessary for guest registration

• Other information you voluntarily provide when contacting us

b. Reservation Information

When you book a room, apartment, conference facility, or event space, we may collect:

• Check-in and check-out dates

• Number of guests

• Preferred room or apartment type

• Special requests and accommodation preferences

• Booking confirmations and payment records

c. Payment Information

We may collect payment confirmations, transaction references, and billing details necessary to process reservations and other services. Payment card information may be processed by authorized third-party payment providers.

We do not intend to collect or retain full payment card details unless this is necessary and handled through an appropriate, secure payment system.

d. Website Usage Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and general website usage data. This may occur through cookies and similar technologies.

3. How We Use Your Information

Grace Courtyards may use your personal information to:

• Process and manage room and apartment reservations.

• Confirm bookings and communicate reservation details.

• Respond to inquiries received through our website, telephone, email, or WhatsApp.

• Provide accommodation, restaurant, conference, event, and leisure services.

• Process payments and maintain accurate transaction records.

• Improve our website, customer service, and guest experience.

• Send promotional offers, announcements, and special packages where permitted by law and, where required, with your consent.

• Prevent fraud, protect our property, and maintain the safety of guests and staff.

• Meet applicable legal, regulatory, tax, and accounting obligations.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, remember preferences, and measure website performance.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies.

5. Sharing of Personal Information

Grace Courtyards does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Reservation and hotel management system providers.

• Payment processors and financial service providers.

• Website hosting, maintenance, analytics, and communication providers.

• Event partners or service providers involved in fulfilling your booking, where appropriate.

• Government agencies, regulators, law enforcement authorities, or other parties where disclosure is required or authorized by law.

We expect relevant service providers to handle personal information responsibly and apply appropriate safeguards.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Access to guest information is limited to authorized personnel and service providers who require it for legitimate business purposes.

Although we take reasonable precautions, no website, electronic communication system, or method of data storage can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including managing reservations, maintaining business records, resolving disputes, and complying with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it securely or anonymize it, subject to any applicable retention obligations.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Object to or request restrictions on certain forms of processing.

• Withdraw consent where processing is based on consent.

• Object to direct marketing communications.

• Lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, social media pages, or payment services.

These external services operate under their own privacy policies and terms. Grace Courtyards is not responsible for the privacy practices of third-party websites that we do not control.

We encourage you to review the applicable privacy policy before submitting personal information to any external service.

10. Children’s Privacy

Our website and services are intended primarily for adults making reservations or enquiries. We do not knowingly collect children’s personal information through our website for independent use without appropriate authorization.

Where information about a child is necessary for a family reservation or the provision of our services, we will handle that information in accordance with applicable law and appropriate safeguards.

11. Marketing Communications

We may send you information about special offers, accommodation packages, events, and other services offered by Grace Courtyards where permitted by law.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us directly. Opting out of marketing will not prevent us from sending essential communications concerning an existing reservation or transaction.

12. International Data Transfers

Some of our website, booking, communication, or payment service providers may store or process personal information outside Ghana.

Where personal information is transferred across borders, we will take appropriate steps to ensure that the transfer and subsequent processing comply with applicable data protection requirements.

13. Changes to This Privacy Policy

Grace Courtyards may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business operations, or legal obligations.

Any revised version will be published on this page with an updated effective date. We encourage visitors and guests to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the following channels:

Grace Courtyards Hotel and Leisure Complex

Address: Apam, Gomoa West, Central Region, Ghana
Website: https://gracecourtyards.com
General Enquiries: 0303 984 683
WhatsApp: 059 201 8456
Email: Please use the official email address published on our website.

We will review privacy-related enquiries and respond in accordance with applicable law.

Grace Courtyards Hotel and Leisure Complex is committed to handling guest information responsibly and respecting the privacy of everyone who uses our website and services.