Privacy Policy

Grace Courtyards

Effective Date: [12/21/2025]

Grace Courtyards (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our guests, website visitors, clients, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data in accordance with applicable data protection laws in Ghana and internationally accepted privacy principles.

By using our website, facilities, or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

a. Personal Identification Information

Full name
Email address
Phone number
Residential or billing address
National ID or passport details (where required for check-in or legal compliance)

b. Booking and Service Information

Room reservations and stay details
Event bookings and preferences
Dining reservations
Payment and transaction details
Special requests or accommodation needs

c. Technical and Usage Information

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Cookies and similar tracking technologies

d. Communication Information

Enquiries submitted via contact forms
Emails, phone calls, or messages exchanged with our team
Feedback, reviews, or survey responses

2. How We Use Your Information

We use personal information for legitimate business purposes, including to:

Process hotel reservations, event bookings, and payments
Provide hospitality, dining, leisure, and event services
Communicate with you regarding your bookings or enquiries
Improve our services, facilities, and guest experience
Personalize offerings and recommendations
Respond to customer service requests and complaints
Send promotional materials or updates (where consent is provided)
Comply with legal, regulatory, and security obligations

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Your consent
Performance of a contract or service request
Compliance with legal or regulatory obligations
Legitimate business interests, provided they do not override your rights

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Enhance website functionality and user experience
Analyze website traffic and usage trends
Remember user preferences

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Sharing and Disclosure of Information

We do not sell or rent personal information. We may share data only in the following circumstances:

With trusted service providers (e.g., payment processors, IT services) who are contractually obligated to protect your data
With event partners or vendors strictly for service delivery
When required by law, regulation, or court order
To protect the rights, safety, or property of Grace Courtyards, our guests, or others

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. These measures include secure systems, access controls, and staff training.

While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements. When data is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

Request access to your personal data
Request correction or updating of inaccurate information
Request deletion of your personal data
Object to or restrict certain processing activities
Withdraw consent for marketing communications at any time

Requests can be made using the contact details provided below.

9. Marketing Communications

We may send promotional emails, messages, or offers related to Grace Courtyards if you have opted in or where legally permitted. You may unsubscribe at any time by following the instructions in our communications or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.

11. Children’s Privacy

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal data from minors without parental or guardian consent.

12. International Data Transfers

Where necessary, personal data may be transferred or processed outside Ghana for operational or technical reasons. In such cases, we take appropriate steps to ensure adequate data protection safeguards are in place.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.